Overview

At Delhi Nihari House, customer satisfaction is our top priority. We strive to provide the best culinary experience with our authentic nihari. If you are not entirely satisfied with your purchase, we are here to help.

Refunds

  1. Eligibility
    • Refunds are only applicable if there is a significant issue with your order, such as incorrect items or poor quality.
    • To be eligible for a refund, you must notify us within 24 hours of receiving your order.
  2. Process
    • Contact our customer service team via phone or email with your order number and details of the issue.
    • Our team will review your complaint and, if deemed valid, initiate a refund process.
  3. Refund Method
    • Refunds will be processed back to your original payment method within 5-7 business days.
    • If you paid via cash on delivery, our team will arrange an alternative method to refund your amount.

Returns

Due to the perishable nature of our food products, we do not accept returns. However, we are committed to resolving any issues with your order promptly.

Exchanges

  1. Eligibility
    • Exchanges are only applicable if you receive an incorrect order or if the food is not up to our quality standards.
    • To be eligible for an exchange, you must notify us within 24 hours of receiving your order.
  2. Process
    • Contact our customer service team with your order number and details of the issue.
    • Our team will arrange for a replacement order to be sent to you at the earliest convenience.

Contact Us

If you have any questions or concerns about our Refund & Returns policy, please contact us:

We value your feedback and appreciate your understanding. Thank you for choosing Delhi Nihari House for your culinary needs.